Terms and Conditions
|Last updated: 11 March 2015
The following terms and conditions apply to all transactions on www.PoppyKB.com (hereinafter called the ‘Website’), telephone sales and the use of the Website itself. Please read these terms and conditions carefully as they contain important information about your rights and obligations.
In these terms and condition (hereinafter called the ‘Conditions’) the terms ‘we’, ‘us’, ‘our’ refer to ADKB Limited (trading as Poppy KB™) and ‘you’ and ‘your’ refer to any visitor to the Website or ADKB Limited (trading as Poppy KB™) customer.
This document (together with any documents referred to in it) tells you the Conditions upon which we sell and supply the goods (hereinafter called the 'Goods') listed on this Website to you. By using this Website and shopping with us, you, as the visitor to the Website or customer of ours, agree to be bound to the terms and conditions stated below.
‘Goods’ are those items that are advertised for sale on the Website.
1. About Us
This Website is owned and operated by ADKB Limited ('we'/'us'/'our'), a limited company (trading as Poppy KB™), registered in England and Wales under company number 7883815 and having our registered office at Acre House, 11/15 William Road, London NW1 3ER, United Kingdom.
Our business mailing address and contact details are:
Poppy KB. (ADKB Ltd)
PO Box 71314
London SE17 9DN
telephone number: +44 (0) 207 277 4179
We are a member of the Aromatherapy Trade Council (www.a-t-c.org.uk)
2. Eligibility to purchase from the Website
To be eligible to purchase Goods on this Website, you must be:
18 years of age, or older. If under the age of 18, a parent or guardian must supervise you placing your order
be legally capable of entering into a binding contract
provide full details of a delivery address in the United Kingdom or European Union
Details of our Goods’ prices are shown on the Website. Prices are quoted in GBP sterling (£) and Euros (€).
You have the option to shop in GBP sterling (£) or Euros (€). Please note that you will be responsible for any exchange rate charges made by your card provider.
Details of our delivery charges to the United Kingdom and European Union can be located on our Website at www.PoppyKB.com/delivery. On the Website, prices for delivery are quoted for delivery in the United Kingdom and European Union only. We can delivery to the Rest of the World. Delivery prices for shipping outside of the UK and EU are available by contacting us. We will aim to provide you with a delivery cost to your shipping country within 24 hours.
The price of Goods quoted on the Website exclude delivery costs.
Please note that overseas orders may be subject to local import duties and taxes for which you and not us will be liable.
4. Placing an Order on our Website, Payment & Contract formation
Any order placed by you on the Website constitutes an offer to purchase the Goods from us.
A contract between you and us incorporating these Conditions will only subsist after you have made a payment for the Goods and we have confirmed that we have dispatched the Goods. We will send you an 'Order Dispatch Confirmation Notice' e-mail to the address you provided when you placed your order on the Website. The 'Order Dispatch Confirmation Notice' will amount to our acceptance of your offer to buy the Goods from us.
In the unlikely event that any Goods ordered are not available, you will be notified by email and you will have the option either to wait until the item is available or to cancel your order.
Payment can be made through PayPal with your credit/debit card or through your PayPal account. Once you have paid for the Goods, you will receive an e-mail notification from PayPal confirming that a payment has been sent to us. The details of the Goods purchased will also be detailed in this communication from PayPal.
Please note that all orders received from you are subject to acceptance by us. We reserve the right to refuse any order placed by you.
You will be subject to the version of our policies and Conditions in force at the time that you order the Goods from us.
We aim to dispatch Goods within 24 hours (Monday-Friday). In the unlikely event that there is a problem with your order, we will contact you by e-mail using the e-mail address provided when you ordered the Goods.
Please refer to our ‘Delivery’ page at PoppyKB.com/delivery for further details about our delivery options and prices. Any dates quoted for delivering the Goods are approximate only.
The Goods will be delivered to you at the address you provided during the order process.
We will dispatch Goods by Royal Mail or by courier service. We would ask you to please examine Goods on arrival. Should there be a problem with your delivery, please notify us within 48 hours of receipt of the Goods.
For Christmas deliveries, we recommend that you check our Website for the last date of delivery. We will endeavour to dispatch all Goods that are in stock within 24 hours. However, we cannot guarantee delivery by 24th December.
In the event of any Goods being lost or damaged in transit please contact us immediately, either by telephone, +44 (0) 207 277 4179 or by sending us an e-mail to relax@PoppyKB.com.
6. Overseas Orders
Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.
We want you to be happy with your products. If you would like to return Goods for any reason, you may do so within 14 days of receiving delivery of your Goods. If you would like to return Goods, you must notify us in writing by either sending us an email to relax@PoppyKB.com or writing to Poppy KB (ADKB Ltd), PO Box 71314, London SE17 9DN, United Kingdom.
Please quote your name, address, the name or a description of the Goods and your order reference number when contacting us. Upon receipt or your e-mail or letter, we will write to you confirming that you are entitled to a refund.
We recommend that you obtain proof of posting from the Post Office or use a trackable delivery service as we can only process refunds once we have received the Goods. We cannot be held responsible for Goods that do not reach us. Please kindly note that you must arrange and pay for the costs of returning Goods to us.
Refunds will be made by crediting the payment card or electronic payment account you used to purchase the Goods (unless otherwise agreed). Refunds will be paid as soon as possible, and in any event within 14 days after the day on which we receive the Goods back.
8. Cancellation Rights
You may cancel your order for Goods and receive a full refund at any time prior to receiving an Order Dispatch Confirmation Notice from us by contacting us in writing.
If we have sent you an Order Dispatch Confirmation Notice, you may cancel your Contract at any time prior to receiving the Goods so long as you provide us with written notice, or if you have received the Goods, so long as you provide us with written notice at anytime within 14 working days starting from the day after you received the Goods.
Please send your cancellation notice by email to relax@PoppyKB.com or a letter to Poppy KB (ADKB Ltd), PO Box 71314, London SE17 9DN, United Kingdom. Please quote your name, address, the name or a description of the Goods and your order reference number.
Upon receiving your cancellation notice, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must arrange for and pay for the costs of returning the Goods to us. We recommend that you obtain proof of posting from the Post Office or use a trackable delivery service as we can only process refunds once we have received the Goods. We cannot be held responsible for Goods that do not reach us. We reserve the right, at our option, to collect the Goods from you.
The Goods must be returned to us in the same condition in which you received them until such time as the Goods are either collected by us or delivered back to us by you. You must take reasonable care of the Goods whilst they are in your possession and return the Goods in their original packaging.
Once we have received the Goods, a refund will be paid to you as soon as possible, and in any event within 14 days of our receiving the Goods back.
9. Damaged, faulty or wrongly delivered goods
In the unlikely event of you receiving from us damaged, faulty or wrongly delivered Goods, we will offer you a refund of the full purchase price, including the cost of delivery for sending the goods to you and the cost of returning the Goods to us, provided that you return the Goods to us. Alternatively, at your option, instead of a refund we will replace the Goods with the same or a similar product (subject to stock availability and you returning the damaged, faulty or wrongly delivered Goods to us).
The damaged, faulty or wrongly delivered Goods in terms of which you are claiming a refund must have been damaged on delivery, been delivered in a faulty condition, developed a fault within one month of delivery or have been delivered to you in error. We must also be reasonably satisfied that the Goods have not suffered damage after delivery, the Goods have not been misused or used other than in accordance with the instructions and the problem is not due to normal wear and tear.
In order to claim a refund or replacement item please send us a cancellation notice as soon as you become aware of a problem and no later than 14 working days after receipt of the Goods, or the fault developing with the Goods, by email to relax@PoppyKB.com or a letter to Poppy KB (ADKB Ltd), PO Box 71314, London SE17 9DN, United Kingdom. Please quote your name, address, the name or a description of the Goods, a brief description of the problem, fault or damage and your order reference number when contacting us.
Upon receiving your cancellation notice, we will contact you and provide details of where you must return the Goods and other relevant instructions. We reserve the right, at our option, to collect the Goods from you.
10. Incorrectly priced or described Goods
Whilst we try and ensure that all the information on our Website is accurate, errors may occur. In the unlikely event that the price and/or description of an item listed on the Website has been incorrectly advertised, we will not be under any obligation to sell or provide those Goods to you. If we discover the error before sending you an Order Dispatch Confirmation Notice we will at our discretion inform you as soon as possible and give you the option of cancelling your order or reconfirming it at the correct price and/or description. If we give you the option of cancelling your order or reconfirming it at the correct price and/or description but either cannot contact you or do not receive your response within 14 days of sending you notification (whether or not you receive it), we will reject your order.
If your order is cancelled or rejected and you have paid for the Goods, you will receive a full refund.
11. Risk and title
The Goods will be at your risk from the time of delivery. Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery. Legal ownership of the Goods will immediately revert to us if we refund you for the cost of the Goods.
12. Website Access & Availability
You will be able to access the Website without having to register any details with us.
We make all reasonable efforts to ensure that this Website is available to view and use 24 hours a day throughout the year however this is not guaranteed. The Website may be temporarily unavailable at any time because of server or systems failure or other technical issues. Where possible we will try to give you advance warning of maintenance issues but shall not be obliged to do so.
13. Modifications to Website & Conditions
We reserve the right to revise and amend the Website, our disclaimers and the Conditions at any time without notice to you. Your continued use of the Website following a change shall be deemed acceptance of such change.
14. External Links
We may provide links on our Website to other websites or resources for you to access at your sole discretion and risk. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable in any way, whether directly or indirectly, for:
The privacy practices of such websites
The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources
The use which others make of these websites
Any damage, loss or offence caused or alleged to be caused to you, arising from or in connection with the use of or reliance upon any such advertising, content, products, goods, materials or services available on and/or purchased by you from such external websites or resources.
15. Protecting your Privacy
We are committed to protecting your privacy. We will never sell or pass on any details that you provide us with to any third parties.
Please view this document for further information. All information provided by you will be treated securely and in accordance with the Data Protection Act 1998 (as amended).
16. Intellectual Property/Copyright
The content of the Website is protected by copyright (including design copyrights), trade marks and other intellectual property rights and similar proprietary rights which include (without limitation) all rights in the style or presentation of the Goods and our trading business brand name.
You acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us.
You may download or copy the content displayed on the Website subject to the condition that the material may only be used personal, non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
We attempt to ensure that the information available on the Website at any time is accurate. However, we do not guarantee the accuracy or completeness of material on this Website. We use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware of them.
We will not be liable to you if the Website is unavailable at any time.
All drawings, images, descriptive matter and specifications on the Website are for the sole purpose of giving an approximate description for your general information only and should only be used as a guide.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss of damage from action taken in reliance on material of information contained on the Website.
Please note that the content and information provided on the Website is for personal information and interest only. We do not give medical advice. Nothing on our site is a recommendation as to how to treat any health-related condition. You should seek the advice of your doctor or other qualified medical practitioner if you have any health concerns. We disclaim all liability and responsibility arising from any reliance placed on the information provided by us on the Website or on our social media channels.
18. Force majeure
We shall have no liability for delays or failures in delivery or performance of our obligations to you resulting from any act, events, omissions, failures or accidents that are outside of our control ('Force Majeure'), which, without limitation, include:
Strikes, lock-outs or other industrial action
Late, defective performance or non-performance by suppliers
Private or public telecommunication, computer network failures or breakdown of equipment
Other causes, beyond our reasonable control
Our performance will be deemed to be suspended for the period that the event of Force Majeure continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to minimise any delay caused by Force Majeure or to find a solution by which our obligations may be performed despite the Force Majeure event. We shall promptly notify you of any Force Majeure event giving details of it and (where possible) the extent and likely duration of any delay. Where the period of non-performance or delay in relation to any event of Force Majeure exceeds 30 days from the date of notice to you of the event of Force Majeure, either you or us may, by written notice to the other, terminate the Contract with immediate effect.
19. Complaints & queries
If you have a comment, concern or complaint about any Goods you have purchased from us, please contact us via email at relax@PoppyKB.com or by post at Poppy KB (ADKB Ltd), PO Box 71314, London SE17 9DN, United Kingdom.
20. Governing law
The Website is controlled and operated in the United Kingdom.
Every purchase you make shall be deemed performed in England and Wales.
These terms and conditions will be governed by the laws of England and Wales and by using the Website you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Notices should be sent to us via e-mail at relax@PoppyKB.com or by writing to us at the following postal address:
Poppy KB (ADKB Ltd)
PO Box 71314
If you have any questions about these Conditions please contact us at relax@PoppyKB.com